On-line Training Courses for Quality and Productivity Improvement

Since 1987 Resource Engineering, Inc. has been helping improve quality and productivity.  They offer a wide array of products and services to support your improvement efforts.

QualityTrainingPortal.com is a division of Resource Engineering and offers the most comprehensive suite of quality improvement training available.  Training is available in a web-based and computer-based formats.  They currently offer 15 courses that range from 6 to 15 hours long.

Statistical Techniques

SPC Workout
SPC Workout provides a solid understanding of variation and the statistics upon which control charts are based.  It covers use of the most common variable and attributes control charts including x-bar & R-charts, moving average charts, p-charts, u-charts, np charts, and c charts as well as basic process capability concepts.

SPC Workout (Office/Service Version)
SPC Workout provides a solid understanding of variation and the statistics upon which control charts are based.  It covers use of the most common variable and attributes control charts including x-bar & R-charts, moving average charts, p-charts, u-charts, np charts, and c charts as well as basic process capability concepts.
In this "Service Edition" of SPC Workout, examples and terminology are specifically related to the office or transactional environment.

Advanced SPC
Advanced SPC teaches engineers and quality personnel how to select and set-up control charts as well as how to conduct process capability studies.  X-bar & R charts, IX & MR charts, other variable-data charts and attribute charts are covered. Methods for conducting process capability studies includes how to deal with complications encountered during capability studies.  The training also covers alternative process capability measures including Six Sigma capability and the use of Z-values.

DOE: Screening Experiments
This course provides an introduction to the Concepts of Design of Experiments along with detailed instruction on how to conduct screening experiments using Placket-Burman and Taguchi techniques.

Measurement System Analysis
Measurement System Analysis includes detailed instruction on a variety techniques for conducting GR&R (Gauge Repeatability and Reproducibility) Studies and how to improve existing measurement systems following QS-9000/TS-16949 guidelines.  It also includes training on managing the measurement system.

Process Improvement and Problem Solving

8D Problem-Solving
This course teaches learners how to solve problems in a team setting using the 8-D (8-Discipline) problem-solving method.  The course includes tutorials on dozens of problem-solving tools that help identify, analyze and fix problems.

DMAIC Problem-Solving
This course teaches learners how to solve problems in a team setting using the DMAIC problem-solving method (Define-Measure-Analyze-Improve-Control).  The course includes tutorials on dozens of problem-solving tools that help identify, analyse and fix problems.

FMEA Investigator
FMEA Investigator provides step-by-step instructions on how to conduct both Design-FMEAs (DFMEAs) and Process-FMEAs (PFMEAs).  Learners completing this training will be able to effectively participate on an FMEA team and make immediate contributions to quality and productivity improvement efforts.

FMEA Investigator (Office/Service Version)
FMEA Investigator provides step-by-step instructions on how to conduct Process-FMEAs (PFMEAs).  Learners completing this training will be able to effectively participate on an FMEA team and make immediate contributions to quality and productivity improvement efforts.  In this "Service Edition" of FMEA Investigator, examples and terminology are specifically related to an office or transactional environment.

Mistake-Proof It!
This course arms learners with a comprehensive background on mistake-proofing techniques focusing on problem prevention rather than problem detection/correction. Practical tools to design and implement mistake-proofing solutions are presented.  The course includes approximately 150 examples of mistake-proofed solutions to provide learners with visual and mental triggers to mistake-proof their own processes.

Mapping Office Workflows
Mapping Office Workflows helps office workers create visual representations of processes that they work in and provides them with tools that help unveil different aspects of their workflow and see the processes they work in from different angles.  By using one or more of the mapping tools covered (Brown-Paper Flow, Workflow Diagrams, Flowcharting, Value-Stream Mapping), learners will be able to identify the causes of nagging problems and take action to remedy them.

Root Cause Analysis with Corrective Action
Root Cause Analysis with Corrective Action leads the learner through a four-step process for uncovering and tackling sources of problems and defects so that root causes can be addressed and the resulting problems eliminated for good.

Fundamentals of APQP
Advanced Product Quality Planning (APQP) was originated to provide a common, standardized process for planning, developing and communicating the requirements and status of new products and services between suppliers and their customers.  The Fundamentals of APQP course helps learners understand the five phases of the APQP process and apply it to the development of new products and their corresponding processes.

Company Wide Improvement Initiatives

Lean Manufacturing
This course provides learners with a comprehensive understanding of how Lean Manufacturing works in a manufacturing company.  Lean Concepts (why lean, lean terminology, identifying wastes, Value Stream Mapping methods and the linkage between lean and Six Sigma) and lean practices (streamlining the value stream, workplace organization, ensuring predictability and consistency, set-up reduction, TPM, the visual workplace and continuous improvement) are covered.
The course provides the learner with lean implementation suggestions including approaches for addressing people issues, collecting and analyzing data to plan and track lean efforts, process workflow and layouts options with rationale and a sequential roadmap.

Introduction to Lean Six Sigma
This course introduces learners to the fundamentals of Lean Six Sigma as complementary, additive methodologies that focus on both waste and variation reduction.  An overview of the supporting infrastructure needed to sustain the effort is covered as well as examples of Lean Six Sigma application in manufacturing, the office, order entry, warehousing and distribution, sales and R&D.

Six Sigma Start-Up
Six Sigma Start-Up is an introductory course on the principles and practices of Six Sigma and teaches learners the key Concepts of Six Sigma so they will be better prepared to participate in and support a company's Six Sigma efforts.

Six Sigma Start-Up for the Services
Six Sigma Start-Up is an introductory course on the principles and practices of Six Sigma and teaches learners the key Concepts of Six Sigma so they will be better prepared to participate in and support a company's Six Sigma efforts.
In this "Service Edition" of Six Sigma Start-Up, examples and terminology are specifically related to an office or transactional environment.

The Role of a Lean Six Sigma Champion
The Role of a Lean Six Sigma Champion course gives champions the knowledge they need to successfully mentor project teams and bridge the gap between black belts and organization management.  Participants learn how to keep teams aligned with core business objectives, stay focused and achieve success.

Courses For: Shop Floor Improvement

Gage Mentor
Gage Mentor is metrology, gage and GD &T training designed for operators and technicians who use dimensional gages in their jobs. Learners are introduced to basic dimensional metrology Concepts including an introduction to geometric dimensioning and tolerancing (GD&T) and the fundamentals of surface finishes.

Gage Mentor also covers how to take measurements with the most frequently used dimensional instruments including calipers, micrometers, height and depth gages, fixed gages, gage blocks and surface plates and helps learners understand how to avoid common measuring mistakes.

The 5S's: Workplace Organization
The 5S's course introduces Concepts of workplace organization and walks learners through each of the stages of the 5S process (Sort, Set in Order, Shine, Standardize and Sustain) so that they can apply the techniques in their job and work area.
The course includes a roadmap for implementing the 5S's along with examples of successes in each 5S stage to help trigger ideas for the learner for their 5S effort.